Shipping policy

If you have questions at any point about your order status, shipping, or other issues please contact us at info@mockingbirdquilts.com. We’re here to help!

We strive to ship within one business day or faster after the order is placed. You can expect an email or text with the tracking information so you will know when it is delivered. 

We ship all orders from Kerrville, Texas in the United States.

United States (Domestic) Shipping

All U.S. orders over $50.00 qualify for Free Standard Shipping.

Method                                                            Price                                                 Transit Time

Ground Advantage            USPS pricing, calculated @ checkout.      3 - 5 business days    

Standard (Priority)            USPS pricing, calculated @ checkout       2 – 3 business days

*USPS Ground Advantage rates, previously First Class, are now available for orders weighing more than one pound, and are based on the size of your package and shipping destination. 

UPS Ground                        UPS pricing, calculated @ checkout        3 - 5 business days

UPS Priority                         UPS Pricing, calculated @ checkout        2 - 4 business days 

 International Shipping

     Method                                                               Price                                         Transit Time

DHL eComm Parcel Intl Dir       DHL pricing, calc. @ checkout           3 – 10 business days

Ships to 35 countries and supports prepaid delivery duties and taxes. Countries include Australia, Canada, the European Union, Hong Kong, Israel, New Zealand, Singapore, South Korea, and the United Kingdom.

DHL Express Worldwide           DHL pricing, calc. @ checkout            1 – 3  business days

Ships to 220 countries and supports prepaid delivery duties and taxes.

Our shipping rates are determined during the checkout based on the size of your package and shipping destination.  You will be charged for delivery duties and taxes at the time of purchase so you will not be charged when your package is delivered. 

Please Note:

  • Transit times are estimated and cannot be guaranteed by Mockingbird Quilts.
  • Unexpected delays due to weather, carrier issues, and Customs can happen and are out of our control. We appreciate your understanding!
  • All orders will include tracking information and will be emailed to you.
  • All delivery times are based on carrier estimates of delivery and cannot be guaranteed by Mockingbird Quilts.

Additional Information 

Damaged Goods

This rarely happens, but unforeseen events such as natural disasters and accidents do happen in the mail. If you received your fabric and something has been damaged, we will replace it for free. Simply contact us and we will send you a shipping label to send it back. We will send the replacement back to you, once the damaged package has been received, at no additional cost to you. Unfortunately, sometimes items do go out of stock, in which case we are happy to exchange it to a similar item or refund you for the purchase

Returns

We offer a 30-day return policy on most orders. Refunds will be returned to the original payment method once the items have been received. All returned items must be in original packaging, unused, 100% smoke free and 100% pet hair free. Items not meeting one or more of these criteria will not be refunded. You can learn more at our refund policy.